Account - Mobile. All the wall sockets I can see are for BT. All the apps will work, and you can watch your recordings - your mini box connects to the main box. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. All forum topics; Previous topic; Next topic; 1 REPLY 1. If there are you can book an engineer online too. Tudor. Step 2: Order your Sky Broadband service. The UK isn’t the first country to make this move. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Just joined. Don’t plug the power cable into a plug socket yet. I’ve got. 0 Kudos Reply. Sorry to hear that you're having issues with your installation at this time. Here you’ll find all the help you need for Virgin Media related problems and issues. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. I have signed up as a new user for Virgin Fibre. The hub got delivered on time as promised. Account - Cable. SpeedHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. 168. Don't touch it. Browse Virgin Media Virgin Media Community. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Browse Virgin Media Virgin Media Community. Options. 8 KB. com. he can pick up radio 1 and a few other stations and wave 105. It is actually a VM box but a very old one, even though it was still in use just over a month ago. 18-03-2023 13:12 - edited 18-03-2023 13:13. Speed2: Seeker. You need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Options. Reply. Account - Mobile. 24-03-2021 05:06 PM. My hub is up stairs in the - 5199721. The pre-install team number is 0800 052 1734. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. But I don't think I have any Virgin Media Wall sockets in my house. Wall Socket. Explain what needs to be done and book an engineer visit. Re: Self install issue. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If I couldn't get the proper wall socket, the internet is not going to be set up su. Both can be found in the email that was. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. This promotion means you won’t pay the usual setup fee of £35. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Re: No virgin media wall socket. on 03-12-2022 10:08. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. jpeg File size: 143. I don't work for Virgin Media. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Just joined. Switched On Families. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I’ve tried to call once and been cut off after ages on hold. Hi , Thank you for getting back to me via private message. Stay safe online. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. 06-09-2023 15:45 - edited 06-09-2023 15:46. - 5387031. I have booked a technician but I don't know if i have to inform the. Hi @bingoman000. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Unscrew one of the two lower cables & push the provided one over the exposed thread. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). The house is a new build, there's no lead in the paint, no aquarium or anything like that. Any help please?Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. - 5156775. 0 Kudos Reply. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Browse Virgin Media Virgin Media Community. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). i’m a new customer i don’t have a virgin media wall socket at my house and i’m not sure how to get an appointment with an engineer. Manage Your Account. See where this Helpful. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. The connection cable should be on the other side of that incoming "hole". I wondered if I could ask the community some advice. Stay safe online. Check service status. This promotion means you won’t pay the usual setup fee of £35. Account - Mobile. You can also visit our page on how to book an engineer to learn more. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. . My Virgin Media App. My router does now provide internet but the light is always yellow and it. I guess your options are seek approval, be dumb and have install or change providers. Don’t have virgin media wall socket. The router has multiple devices attached to it and so have no intention of moving the router itself which means the main phone socket. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. A Ti-Vo was installed in one of the upstairs bedrooms. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). I think you'll be OK, the self install should include the coax cable you need actually. I have received my quick start-up kit. Explain what needs to be done and book an engineer visit. However, I have not received any emails re. Switched. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. I received a Quickstart kit, but I don't have the Virgin Media socket. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Incidentally the phone socket is redundant if not in use and can be safely removed. Problem solved? Click to mark as a Helpful Answer,. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Phone line - 5 mins. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. You'd not be able to get anything from the Virgin Media feed without signing up to Virgin Media cable and VM providing you with a cable STB with PIN card in it. . The phone number doesn't connect you. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. Is it possible that part of the cable from the previous user h. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. 26 April 2022. A TV360 box requires 3 connections. I’m having the exact same problem. Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Forum. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Account - Cable. You may still need to pay an activation fee, but some deals will offer activation for free. Virgin Media; My Virgin Media; Shop; Help;. Can't find Virgin Media socket. You’ll need an adapter to get your fibre landline service up and running. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Push fit the VM-supplied lead onto the socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Virgin Media; My Virgin Media; Shop; Help;. Stay safe online. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. Very poor advice. Only an aerial cable (pictured below) connected to a box outside my flat. so there is still radio and tv channels being piped down VM lines and its un-encrypted (tv channels are bbc1,bbc2,itv1,channel4 and channel 5. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). The wall socket is - 5109379. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Tuning in. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Account - Cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. AnthonyRaw1986. 24-03-2021 05:06 PM. One of them was Telewest. You can follow the cable from the socket and see if you can plug it into the hub. Ultrafast Broadband. Ultrafast Broadband. Forum; Apps. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Your traditional landline sockets will no longer be the connecting point for your landline handset. I'm a Very Insightful Person, I'm here to share knowledge. Welcome to the community forums. QuickStart, set up and connections. Manage Your Account. Broadband and TV deals. Please read the FAQ's QuickStart, set up and connections. 3: HDMI to your TV. I’ve just lived into my new house and received my Virgin box. The Hub 3 has arrived but the broadband spli. Options. Socket should be on the underside. Post up some photos of the connection boxes. The phone number doesn't connect you. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Stay safe online. on 03-08-2020 18:05. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. i received an installation kit for my broadband but my property. Back a step. It blamed a “technical glitch” and has offered £90 for the. Tudor. I have looked everywhere but can't seem to find one. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Stay safe online. I can’t take it off by myself so I called 0800 953 9500. maybe the wrong adapter who knows the phone plug goes in and the router end goes in. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Should I cancel and request an engineer to install. Virgin media wall socket in an unusable place. Choose the best spot for your wifi hub. This is designed to push over the existing screw connector the outlet has. . on 17-12-2022 10:39. Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. My order is p. We only have the Open reach Master socket 5C. No virgin media wall socket; Options. Thanks We're here to help. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Virgin Media; My Virgin Media; Shop;. If it is a loose cable only, you will need one of these to connect the Quickstart cable. . Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Networking and WiFi. Stay safe online. Manage Your Account. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Follow the instructions on screen to finish your setup. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Manage Your Account. On our wavelength Options. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. Dave. Tech Chatter. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. on 21-02-2023 19:59. We have tried plugging it into the only box we found it would fit but no luck. Check the phone is seated in the base unit correctly & powered ON. But I don’t see anything like that apart from satellite dish cable outside the window. 3 5 comments Best Add a Comment LayerTough • 1 yr. The adaptor does not fit my wall socket. If there is any old wiring or coaxial cable, this can be removed but possibly. Broadband and phone deals. There are multiple different branded wall boxes inside our flat but none. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. I. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Account - Mobile. If there is no wall box there, it may just be a loose cable - and may be hidden/decorated over. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Stay safe online. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. i don't know whether to just cancel my service or what?Virgin have unilaterally made this socket inactive. Stream from Virgin Media. Tudor. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. . The wall box may be branded with the logos of an old cable TV company (not VM). We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Vonage 2nd line. Learn more. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. - 5209809. 0 Kudos Reply. 0. Have your Virgin account number and area reference number on hand. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Stay safe online. Networking and WiFi. Please I need an Engineer as I need internet for my work, I am so frustrated right now. A new secure password will be generated for you. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I moved house with my family and we wanted to move to Virgin Media. Switched On Families. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. TV on the go. Some of the cables hanging out the wall were cut off after the house improvements. I had a look everywhere and I don't have a virgin media socket in my flat. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. If you're still struggling to find the location point of where the router needs to be plugged in, or if perhaps you might want to relocate the router, please. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. . Tudor. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. The house is a new build, there's no lead in the paint, no aquarium or anything like that. 2: Seeker. Options. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. VM don't send out the quick start kit unless there has previously been a VM connection in that property. I don't work for Virgin Media. Explain what needs to be done and book an engineer visit. Switch on your TV, then using your own TV remote press the Input, AV or Source button. I wanted to check with people on here before trying to get an engineer in, just. 58 minutes ago. Just moved into my flat and ordered an VM broadband box to self install but i dont have a VM wall socket. those who. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). You may need to use the. Have you downloaded and used our Connect App yet? It'. Faderera2610. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. If you want to use two base stations, you need a splitter to allow two phone base stations to connect to TEL1 using VM's RJ11 plug to BT socket adapter. Account - Mobile. You have the required socket which is in photo 3 (the one high up on the wall). I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. . Some advice- New customer signing up before moving into new home. on 27-10-2022 09:24. So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. Networking and WiFi. Learn more. on 23-10-2022 13:36. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. Got my virgin media self install kit but I don't have a virgin socket. Learn more. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Then. 0. But I have actually managed to get through to the technical team over chat. The adapter plugs into the TEL1 socket on the VM hub as per pic below. While doing that. Solved: Previously, I had BT connection so I need a wall socket. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 0 Kudos. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Need to contact Virgin Media Customer. Then just connect your various devices to the dongle. 168. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. See where this Helpful. on a domestic hub you look at the values thus. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. My Virgin Media App. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). You need an aerial and an RF feed from it. so. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Check service status. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. The cable fits in the socket shown in the image attached. Tudor. I wanted. Browse Virgin Media Virgin Media Community. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 5K. I don't work for Virgin Media. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. I recently applied and received the delivery for a virgin package of tv broadband. We have the quickstart pack but sadly cannot get broadband set up and working. All the cabling is the property of Virgin Media and must not be touched. If you can get Quickstart, you can choose one of two delivery options. Placed an order and the lady said we were eligible for quick start self installation. I don't have a Virgin wall socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Broadband and TV deals.